Frequently Asked Questions

We have been helping businesses across Torbay and Devon since 1995. That is over 29 years of experience in web design, digital marketing and local advertising. We are proud to be one of the most established digital agencies in the South West.

We are based in Torbay, Devon. We work with businesses locally across Torquay, Paignton, Brixham, Newton Abbot and Exeter, as well as clients further afield across the UK.

We are a small, dedicated local team. You will always speak to the same people, get a direct phone number and receive honest advice without jargon. We have been here for nearly 30 years and we plan to be here for the next 30.

Not at all. While we are proud of our roots in Torbay, we work with businesses across the UK. Our web design, hosting and website care services are available nationwide.

Simply give us a call on 01803 500146, send us a WhatsApp or fill in the contact form on our website. We will have a free, no obligation chat about your needs and advise you on the best way forward.

Yes, for larger projects we can discuss phased payment options. Get in touch and we will find something that works for your budget.

A standard WordPress or Shopify website typically takes 4 to 8 weeks from start to finish. This depends on how quickly content and feedback is provided. We will agree a clear timeline with you at the start of the project.

Every website is different so we provide bespoke quotes based on your requirements. We cater for all budgets, from simple brochure sites to full ecommerce stores. Contact us for a free quote with no obligation.

Absolutely. Every website we build is fully responsive and designed to look great on all devices including mobile phones, tablets and desktops. Mobile optimisation is built in from the very start, not added as an afterthought.

Yes, both. WordPress is ideal for brochure and service based websites, giving you full control over your content. Shopify is our platform of choice for ecommerce stores where you need to sell products online. We will recommend the right one for your needs.

Yes. Both WordPress and Shopify have easy to use dashboards so you can update text, images and products yourself. We also offer training and our Website Care plans if you would prefer us to handle updates for you.

Yes, we can help with content writing, imagery sourcing and structuring your pages for maximum impact. Just let us know what you need and we will build it into your project.

We do not just hand over a website and disappear. We offer ongoing Website Care plans to keep your site updated, secure and running smoothly. We are also always on hand for ad hoc support.

Our web hosting is just £140 per year, which works out at less than £12 per month. This includes everything you need: fast UK based servers, SSL certificate, email accounts, daily backups and full technical support.

All our servers are based in the UK, which means faster loading times for your visitors and compliance with UK data protection regulations.

Yes. Every hosting package includes a free SSL certificate, which secures your website with HTTPS. This is essential for visitor trust and for Google rankings.

Absolutely. We handle the entire migration process for you at no extra charge. We transfer your files, databases and emails, test everything thoroughly and switch over with zero downtime.

Yes, professional email accounts using your domain name are included in your hosting package. For example, [email protected].

We monitor our servers around the clock. In the unlikely event of an issue, we respond quickly to get your site back online. You can always call or message us directly rather than dealing with a call centre.

Yes. You can keep your existing domain and simply point it to our servers. We will guide you through the process or handle it for you entirely.

Website Care is our ongoing maintenance service for WordPress websites. We keep your plugins, themes and WordPress core updated, perform security scans, take regular backups and fix any issues that arise. Without regular updates, WordPress sites become vulnerable to hacking and can break unexpectedly.

We carry out updates and checks on a regular basis, typically weekly or monthly depending on your plan. You will receive a report showing what was updated and the current status of your site.

If your website is on one of our care plans and gets hacked, we will clean and restore it as a priority. Our proactive security monitoring significantly reduces the risk of this happening in the first place.

Yes, absolutely. We look after WordPress websites regardless of who built them. As long as we can access your site, we can take over the maintenance and get it into great shape.

We take full backups of your entire website including all files and the database. Backups are stored securely offsite so they can be restored quickly if anything goes wrong.

Yes, our care plans are flexible with no long term contracts. You can cancel with 30 days notice at any time.

Minor content updates such as changing text or swapping images are included in our higher tier plans. For larger content changes or new page builds, we can quote separately.

We have 6 screens in high footfall locations across Torbay: Winners 2000 in Torquay, Winners 2000 in Paignton, Winners 2000 in Newton Abbot, Torquay Tennis Club, Brixham Cricket Club and Smokey Joes Restaurant in Torquay.

Screen advertising starts from just £40 per month or £300 per year if you pay annually. All bookings include a free professionally designed advert created by our in-house team, saving you up to £150.

No. Every booking includes a free advert designed by our team. Just tell us about your business, any promotions you are running and any images or logos you have. We handle the rest.

Our screens are placed in venues with thousands of visitors every week. Advertising on multiple screens multiplies your exposure across different areas of Torbay, putting your brand in front of local customers repeatedly.

Adverts rotate on a timed loop throughout the day across all screens in your booking. Your advert will be seen by everyone who visits those venues during your campaign period.

You can choose to advertise on one screen or any combination. We will advise which locations make most sense for your target audience and budget.

Once we have your booking confirmed and the details for your advert, we can typically have you live within a few working days including the design turnaround.

Yes. All our drone pilots hold the required CAA certification and are fully insured. We operate in full compliance with UK drone regulations so you can book with complete confidence.

We are based in Torbay and cover the whole of Devon and the South West. For larger projects we can also travel further afield. Get in touch to discuss your location.

We aim to deliver fully edited images and video within 48 to 72 hours of the shoot. For larger projects such as full day shoots or complex video edits, we will agree a timeline with you in advance.

Yes. We offer on location car photography shoots either at your dealership, a studio or an outdoor location of your choice. We work in partnership with One Shot Photography to deliver professional automotive imagery.

We deliver high resolution JPEG files as standard. RAW files, web optimised versions and video in various formats are also available. Just let us know your requirements when booking.

Absolutely. We can provide footage and images in formats optimised for Instagram, Facebook, YouTube and other platforms. Just let us know where you plan to use the content.

Safety and image quality always come first. If conditions are not suitable for flying we will reschedule at no extra charge. We monitor forecasts closely and will always communicate with you in advance if there is any concern.